Nyumba Services Privacy Policy
This Privacy Policy explains how SelfAwareTech collects, uses, stores, and protects information when you use the Nyumba Services mobile app ("Nyumba Services").
1. Information We Collect
- Account information such as name, email address, phone number, and profile details.
- Provider profile information including bio, service category, service regions, portfolio photos, and certificates.
- Customer request details including service descriptions, preferred date/time, messages, and related media.
- Usage and technical data such as device type, app version, crash diagnostics, and IP address.
2. How We Use Information
- Create and maintain user accounts.
- Enable service request matching between customers and providers.
- Support messaging, reviews, and trust/safety workflows.
- Improve app reliability, security, and user experience.
- Respond to support, legal, and compliance requests.
3. Data Sharing
We do not sell personal information. We may share information with service providers that help operate the app (such as hosting, storage, analytics, and security), with other users where needed to deliver app features, and where required by law.
4. Data Retention and Security
We retain data only as long as necessary for service delivery, legal obligations, dispute resolution, and policy enforcement. We use reasonable technical and organizational safeguards to protect stored information.
5. Your Rights and Choices
- You may request access, correction, export, or deletion of your data.
- You may request account closure and data removal, subject to legal and operational requirements.
- You may manage certain permissions (camera, media, notifications) in device settings.
6. Children
Nyumba Services is not intended for children under 13. We do not knowingly collect personal data from children under 13.
7. Policy Updates
We may update this policy as the product evolves. The latest version will remain available at this URL with the effective date shown above.
8. Contact
For privacy questions or data requests, contact: selfawaretech@gmail.com
Company: SelfAwareTech
Location: Nairobi, Kenya
Website: www.selfawaretech.com